Do you want a cheaper ride?
Use the promo code for -20 PLN on your first ride! (Valid only in the app)
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Order in the app Thank you, I prefer to call

FAQ for Passengers

Frequently Asked Questions

How to book an iTaxi ride?

  1. Download the iTaxi app and install it on your smartphone.

  2. Create an account or log in.

  3. On the home screen, select “Where to?”.

  4. Enable location services so the app can detect your pickup location, or enter the address manually.

  5. Enter your destination address or select a location on the map.

  6. Choose from the available ride options, then select “Book and Pay”.

You can also book an iTaxi ride by calling 737 737 737.

Which operating systems is the iTaxi app available on?
The iTaxi app is available on Android, iOS, and HUAWEI devices.
Is the iTaxi app free to use?
Downloading and using the iTaxi app is completely free of charge.
How much does an iTaxi ride cost?
The cost of an iTaxi ride depends on the city, distance, time of day, and selected vehicle type. You can check the fare in the iTaxi app before booking your ride.
Can I rate my ride?
Yes, after each ride, you can rate the service (from 1 to 5 stars) and leave a comment.
Do I need to provide my personal information?
Yes, your personal information is required so that the driver can contact you in case of unexpected issues (e.g. traffic disruptions). Remember, you only need to provide this information once, when you first launch the app.
Can I contact the driver after booking a ride?
Yes, once the driver accepts your booking, their details will appear in the passenger app. You can call the driver or send one of the predefined text messages.
How can I pay for my ride?
You don’t need to carry a wallet to pay for your iTaxi ride. Simply add your payment card, PayPal account, or Google Pay in the “Payments” section, and the app will automatically handle the payment. Of course, if you prefer traditional payment methods, you can also pay with cash, card, or BLIK.
How do I use a promo code?
If you have a promo code:

  1. Log in to the iTaxi app.

  2. Open the menu in the top-left corner.

  3. Go to the “Promotions” section.

  4. Enter your promo code, and you’re all set!

The discount will be applied automatically.

How can I use iTaxi for business travel?
If you’d like to register your company with iTaxi, visit https://itaxi.pl/biznes/ and leave your contact details.
What should I do if I have doubts about the fare (for example, regarding the amount for the ride)?

If you have any doubts regarding your ride, please contact our Customer Service Office at [email protected], or reach out to us through our official Facebook profile.

How can I book a scheduled ride in advance?
When booking a ride, select the “Schedule” option on the app’s home screen. Then choose the date and time of your ride and confirm by tapping “Schedule”. Finally, enter your destination address and tap “Schedule and Pay”.
What if you want to order a minibus, combi, or transportation for pets?
When booking a ride in the iTaxi app, enter your destination address and select your preferred fare option.

You can also book a ride by calling our dispatch center at 737 737 737.

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